Privacy Policy

HGL Limited and its Australian subsidiaries are committed to respecting the privacy of your personal information. This Policy sets out our personal information management practices.

Throughout this Policy, we refer to your “personal information” which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your name, address and telephone number are examples of personal information. References to “us”, “we” and “our” are references to HGL and references to “you” or “your” are references to our customers.

Personal information collected

We only collect personal information that is necessary for our functions and activities. For example, we may collect your contact details to resolve any queries you may have, or to enable you to pay your account by credit card. Generally, we try to collect personal information directly from you, however there are certain situations in which we may collect personal information about you from someone else. In either case, we will take reasonable steps to ensure that you are aware of the purposes for which the information is collected.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

Use and disclosure of personal information

We will generally use and disclose your personal information for purposes related to the main purpose for which the information was collected, or where you have consented to the use or disclosure.

For example, we may provide personal information about you to our service providers who assist us in providing our goods and services. These may include companies that assist HGL with data processing and analysis, research, mail services or maintenance. We will only disclose your personal information to those third party service providers on a confidential basis so that the service provider can effectively provide those services.

We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Accessing and updating your personal information

If you need to access or correct any personal information we hold about you, please contact us using the “Contact Details” set out below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up-to-date.

Security of personal information

We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us at GPO Box 4406 Sydney NSW 2001 or at hgl@www.hgl.com.au.